Refund policy

Return & Refund Policy

Last Updated: June 2026

At Fairway Collections, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

1. Digital Products

Due to the nature of digital goods, all sales of digital products are generally final once the product has been delivered, accessed, or downloaded.

We do not accept returns or exchanges for:

  • Downloaded digital products

  • Instant-access digital files

  • Products that have already been accessed or used

1.1 Refund Eligibility for Digital Products

Refund requests may be considered only in the following situations:

  • The customer did not receive the download link or access to the product.

  • The delivered file is corrupted or unusable.

  • The wrong digital product was delivered.

  • A duplicate purchase was made accidentally.

Refund requests for digital products must be submitted within 7 days of the purchase date.

2. Physical Products

Physical products may be eligible for returns or refunds under certain conditions.

2.1 Return Eligibility

To qualify for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories or items originally included with the product.

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.

  • Items returned without prior authorization, where required.

  • Products marked as non-returnable or final sale.

2.2 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect physical product, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your request and arrange a replacement or refund where appropriate.

3. Refund Process

To request a refund or report an issue, please provide:

  • Your order number

  • The email address used for the purchase

  • A description of the issue

  • For physical products, photos if applicable

Once approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

4. Exchanges

  • Digital products: Exchanges are not offered.

  • Physical products: Exchanges may be available for defective or incorrectly shipped items, subject to review.

5. Contact Information

Fairway Collections

Email: contact@fairwaycollections.shop

Phone: +1 572-271-3296

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Address:
3190 Brushwood Dr
Castle Rock, Colorado 80109
United States